Introduction
Okanagan Window Works ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, contact us, or use our window and door installation services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you interact with our website, we may collect personal information such as your name, email address, phone number, property address, project details, and any information you provide through contact forms, estimate requests, or uploaded files and images.
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and website usage data through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect to:
Respond to your inquiries and requests.
Provide estimates and consultations.
Schedule appointments.
Communicate with you about your project.
Deliver our window and door installation services.
Improve our website experience and services.
Understand how visitors interact with our website.
Your information may also be used to send important updates related to your request, appointment, or service.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve functionality, analyze website performance, and understand visitor behavior.
Cookies help us identify which areas of our website are most useful and allow us to improve your online experience. You may disable cookies through your browser settings; however, certain features of the website may not work properly as a result.
Third-Party Services
We may use trusted third-party service providers to help operate our website and manage customer communications.
These services may include:
Website hosting providers.
Analytics platforms.
Form processing tools.
Customer relationship management systems.
Marketing platforms.
Security services such as Google reCAPTCHA to prevent spam submissions.
These third-party providers may collect and process information according to their own privacy policies.
Sharing of Information
Okanagan Window Works does not sell, rent, or trade your personal information.
We may share your information only when necessary to provide our services, including with:
Trusted service providers.
Installation partners.
Contractors involved in your project.
Technology providers assisting with business operations.
Authorities when required by applicable laws and regulations.
Data Security
We take reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security of your information.
Your Privacy Rights
Depending on applicable privacy laws, you may have the right to:
Request access to your personal information.
Request corrections to your information.
Request deletion of your information.
Withdraw consent for certain communications.
If you have any questions or would like to make a privacy request, please contact us.
Children's Privacy
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
Any updates will be posted on this page with a revised date.
Contact Information
If you have any questions regarding this Privacy Policy, please contact:
Okanagan Window Works
14611 Victoria Rd N, Summerland BC V0H 1Z5
Phone: +1 778-808-8116
